Dealing with Conflict provides the skills to manage conflict within the Council, and between the Local Government and the community and the wider community. This course will enable Elected Members to identify common communication roadblocks, the source of conflicts within Council and develop techniques for resolving conflict situations.
Elected Members will develop the knowledge and skills to improve their conflict resolution skills by examining what conflict is and how conflict affects people. The program will examine some basic communication strategies and how conflict can be dealt with in their work and personal lives.